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The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL provides a framework of best practices to help organizations use IT as a tool to facilitate business chanRead more
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL provides a framework of best practices to help organizations use IT as a tool to facilitate business change, transformation and growth. The Service Management Code of Practice is based on ITIL’s best practices.
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